Contact Us

How to Get in Touch with Us

There are several ways to get in touch with us. Choose the option that works best for you.

  1. Check the FAQs
  2. Click the HELP link at the top of the page to find answers to the most frequently asked questions. Topic areas include:

    • Registration and accounts
    • Shipping and ordering
    • Downloading
    • Software installation and more.

  3. Submit an online help request
  4. If you did not find a solution to your question using the methods above, fill out the Customer Support form. Upon submitting the request you will receive an auto-confirmation email containing a support ticket number.

    Most requests are answered in less than 12 hours; all requests are answered within 2 business days. Our support hours are weekdays between 6am and 6pm EST.

  5. Call us
  6. Live customer support agents are available to assist you Monday to Friday between 6am and 6pm EST.; call waiting time varies by time of day. Click here for a list of phone numbers and hours of operations by region/language.

  7. Send mail or a fax
  8. 126 York St. #200 Kivuto is a 2015 finalist for Best Multi-Lingual Support Center category by Global Contact Center Awards.
    Ottawa, ON, K1Y 5T5
    Canada
    Get Directions
    Fax: +1 (866) 469-7512

North America
6:00am to 6:00pm (Eastern Time)


USA/Canada (Toll Free): 1-866-435-4722
1-888-396-1447
Local: 1-613-526-2881

Europe, Middle East and Africa (EMEA)
12:00pm to 12:00am CET (Central European Time)


France (Toll Free): 0800-916021
Germany (Toll Free): 0800-182-8612
Spain (Toll Free): 900-809754
United Kingdom (Toll Free): 0-800-098-8436
Other countries not listed: +44-845-8697566

Asia Pacific (APAC)
6:00pm to 6:00am (Singapore Time)


Australia (Toll Free): 1-800-426-231
Hong Kong (Toll Free): 800-968-781
Malaysia (Toll Free): 1-800-815-302